AI Development & AI Agents
AI that does useful work inside your business.
Large language models are powerful, but value comes from applying them to a specific job with the right data and guardrails. We design and build AI agents, assistants and integrations around clear business tasks, and we are candid about where AI is and is not the right tool.
Main capabilities
- AI agents that complete multi-step tasks
- AI assistants for staff and customers
- LLM integration into existing software
- Retrieval-augmented generation (RAG) on your own data
- Intelligent document processing
- Evaluation, monitoring and human review steps
The challenges we help solve.
- Staff spending hours reading, sorting and summarising documents and emails
- Customers waiting for answers that already exist in your knowledge base
- AI experiments that never moved beyond a demo
- Concerns about accuracy, data privacy and control when using AI
AI capabilities we build
- AI agents
- Systems that plan and carry out multi-step tasks using your tools and data, with defined limits and approval points.
- AI assistants
- Conversational assistants for staff or customers, grounded in your own content rather than general internet knowledge.
- LLM integrations
- Language model features added to software you already use or that we build, such as summarising, drafting and classifying.
- Retrieval-augmented generation
- RAG pipelines that find the right passages in your documents and cite them, improving accuracy and traceability.
- Intelligent document processing
- Reading PDFs, scans and emails to extract structured data and send it to the right system.
- AI-powered customer support
- Assistants that answer common questions, draft responses and hand off to people when a request needs judgement.
- Workflow intelligence
- AI steps inside automated workflows that classify, prioritise or enrich information as it moves through your business.
- Custom AI integrations
- Connecting model providers to your CRM, helpdesk, data warehouse or internal tools through secure APIs.
Responsible by design
- Accuracy and evaluation
- We test AI features against realistic examples before launch and design for review where mistakes would be costly.
- Data handling
- We choose model providers and configurations with your data policies in mind and avoid sending more data than a task needs.
- Human in the loop
- Approval steps, confidence thresholds and clear escalation paths keep people in control of important decisions.
- Cost awareness
- Usage-based AI costs are estimated during planning and monitored after launch, so there are no surprises.
Example use cases
Illustrative examples of what this service can deliver.
- An internal assistant that answers questions from company policies and documentation
- Automatic extraction of key fields from invoices, contracts or forms
- A support assistant that drafts replies for agents to approve
- An agent that triages incoming requests and routes them to the right team
How a project runs.
- 01
Discovery and consultation
We learn how your business works today and what a successful outcome looks like.
- 02
Requirements and planning
We turn goals into clear, prioritised requirements and a realistic plan.
- 03
Solution architecture
We design the technical foundations: systems, data, integrations and security.
- 04
UI/UX design
We design interfaces that make complex work feel simple for the people using them.
- 05
Development
We build in short iterations so you can see progress and give feedback early.
- 06
Testing and quality assurance
We test functionality, usability, performance and security before anything goes live.
- 07
Deployment preparation
We prepare the solution for a smooth, low-risk launch.
- 08
Support and continuous improvement
After launch, we can help you maintain, improve and extend what we built.
Frequently asked questions.
Have you already deployed these AI solutions for clients?
This page describes the AI capabilities Aptix designs and builds. We do not list client deployments or results that we cannot share or verify. During discovery we can walk you through relevant approaches and demonstrations.
Will our data be used to train public AI models?
We select providers and settings that match your requirements, including options where business data is not used for model training. We confirm these details with you before any data is processed.
How do you prevent AI from giving wrong answers?
No AI system is perfect. We reduce errors by grounding answers in your own content, testing against real examples, limiting what the system can do and adding human review where it matters.
Do we need a large amount of data to get started?
Often not. Many useful AI features work with the documents and records you already have. We assess data readiness during discovery.
Related services
- Custom Software DevelopmentSoftware shaped around how your business actually works, not the other way round.
- Website DevelopmentFast, credible websites and web applications that make your business easy to choose.
- Business Process AutomationAutomated workflows that remove repetitive tasks and keep your systems in sync.
Start the conversation
Have a project in mind?
Tell us about the problem you want to solve. We will review it and reply with practical next steps, with no obligation.