Frequently asked questions.

Aptix is an AI and software development agency. We design and build custom software, websites and web applications, AI agents and integrations, business automation, CRM and ERP systems, SaaS products, and data dashboards.

Startups, small and medium-sized businesses, growing enterprises and established companies, primarily in the United States, United Kingdom, Canada and Australia, and with international B2B businesses elsewhere.

No. Websites are one of our services, but most of our work focuses on software, automation and AI that improve how a business operates.

Ownership and licensing are set out in the project agreement before work begins. Our standard approach is for clients to own the custom code written for them.

Yes. We regularly integrate with existing software and can collaborate with in-house developers, product owners or other vendors.

We assess the task, the data available and the cost of mistakes. Sometimes AI is the best option; sometimes a simpler rule-based automation is more reliable and cheaper. We recommend what fits.

We choose providers and configurations that match your requirements, limit the data sent to models, and agree data handling with you before processing anything sensitive.

Usually, yes, as long as those tools offer APIs, webhooks or exports. We confirm integration options during discovery.

Costs depend on scope, complexity and integrations, so we do not publish fixed prices. After an initial conversation we provide a written estimate or proposal for your review.

Either can work. Well-defined scopes suit fixed pricing; evolving products often suit phased or time-based engagements. We agree the model in the proposal.

Timelines depend on scope and how quickly decisions and feedback can be given. We provide a timeline estimate once requirements are clear and update it if scope changes.

Typically through scheduled check-ins, written progress updates and a shared channel for questions. We agree a rhythm that suits your team and time zone at the start.

We work with clients across North America, Europe and Australia, and plan meeting times and response expectations together at kick-off.

Change is normal. Small adjustments are handled within the agreed process; larger changes are assessed for impact on scope, timeline and cost before we proceed, so nothing changes without your agreement.

We can. Post-launch support, maintenance and improvement options are discussed and agreed separately, so you choose the level of ongoing help you need.

Share a few details through our project enquiry form. We review it, arrange an initial conversation if it looks like a good fit, and then prepare a proposal for you to consider.

A short description of the problem, who is affected, any tools you use today and any constraints on budget or timing. Rough notes are fine.